CQC Feedback

Providing feedback to the Care Quality Commission (CQC) is a significant step in helping to maintain and improve the standards of care in health and social care services in England. Your feedback can influence the CQC’s inspections and regulatory actions, ensuring that services meet the fundamental standards of quality and safety.

If you wish to offer feedback regarding a service, the CQC makes the process accessible and confidential. You may share your experiences—both positive and negative—related to the care you have received. This can be done through various channels, including the CQC website, by phone, or by mail. Feedback can encompass all aspects of care, from the treatment received to the conditions of the facilities.

The CQC encourages feedback from patients, service users, care professionals, and the public. Your insights can highlight excellent care, as well as potential issues or shortcomings that may otherwise go unnoticed. If there are serious concerns about immediate risks, the CQC has mechanisms in place to respond more urgently to protect the welfare of individuals in care.

Remember that while the CQC does not resolve individual complaints, it uses the information to monitor services and, when necessary, take action. By providing feedback, you contribute to a wider effort to ensure the highest standards of care for all service users.